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Customer Management

Why Restaurants are Going to be Smarter in 2017

Imagine a world where all a restaurant owner had to do was check email in the morning (or a smartphone app) to know exactly what to expect that day. Who’s coming in? What do those guests tend to order? Are you understaffed? How many walk-ins typically show up on a Tuesday night?

That world exists. Thanks to restaurant technology, restaurant owners can keep tabs on what guests like and don’t like. They can manage their shifts, communicate with employees, and even manage their inventory. Restaurants are one of the largest segments of our economy, employing 1 out of every 10 people in the workforce. Last year, consumer spending on dining out exceeded that on food at home for the first time.

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  • Every day, 14 million Americans show up to work at a restaurant. That’s 10% of the U.S. workforce. Almost all restaurants have fewer than 50 employees, and most are independent, not part of a giant chain. The restaurateurs leading these businesses run on tight margins. They don’t have a big capital budget. They aren’t software gurus. And most of all, they don’t have much time to get a handle on everything – guests, staff, menu, marketing and finance – making it harder than it has to be to take their restaurant to the next level. That’s why we created Upserve, the smart management assistant serving up clear guidance that makes your restaurant thrive. The magic ingredient.