Brad
Hi Frederick, it's great to meet you! My name is Brad and I work on the marketing team here at BlueCart. If you can give me some background on your company and how long you've been with BlueCart, that would be great.
Frederick
We've been using BlueCart since August 2020.
Brad
Awesome, glad to hear it. What were you using to invoice customers prior to BlueCart?
Frederick
We were using Excel. We would basically create each invoice in an Excel sheet and send it to customers. This took a lot of time as each invoice had to be created manually.
Brad
Makes sense. It sounds like switching to BlueCart was a smart upgrade. What kind of time or cost savings have you noticed since moving from Excel sheets to our invoice features?
Frederick
We can log into our dashboard and see all invoices right away, so we don't have to track down invoices individually. We can see all of that information in one place, which makes it so much easier.
Brad
Glad to hear that's been helpful for Shifty's! How has using our platform–and payment processing specifically–helped you reach your business goals?
Frederick
We can track payments a lot faster and easier with BlueCart. It doesn't require as much follow-up with clients for past due invoices.
Brad
Yeah, absolutely. Do you know how much time it's saved per transaction or per client?
Frederick
I’d say about 15 to 20 minutes per transaction.
Brad
Okay, excellent. How likely were your clients to go past due before billing them through BlueCart?
Frederick
Our customers used to take more time to pay, but since using BlueCart they'll often pay in the same week, or even the same day. That's been really nice.
Brad
Awesome, that's really good to hear. That time savings becomes hours over the course of one week or more. Do you have any feedback from your clients about paying through BlueCart?
Frederick
It's been easier for our customers to pay through BlueCart too. They've appreciated any of the features you have been able to add to the platform.
Brad
Great, we appreciate that. Are there any other payment processing features that have benefited your business or other BlueCart features that help your company?
Frederick
We use Order History pretty often. We like the fact that you’re adding new features whenever you’re able to, as well.
Brad
Sounds great! That's all the questions I had for you. Do you have any questions for me or anything you'd want to add?
Frederick
Using BlueCart has been a big help for us. Whenever I reach out to the team, whether that's Frank or anyone else, they always respond right away. Like even this morning, when I needed the link for the call, you responded quickly. We appreciate the fast turnaround times.
Brad
That feedback means a lot! Thank you so much, Frederick. Have a great rest of your week.
Frederick
Alright. Thank you, you too.
Brad
Alright, bye.
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