Order fulfillment process is one of the most important aspects of running a successful business. Which means, an order management specialist plays a crucial role in helping a business succeed. So, it's no wonder that more people than ever are interested in becoming one.
Read on to get a look at the average order management specialist salary and their job responsibilities. Then, we'll give you some tips on how you can tailor your resume to get hired.
What Is an Order Management Specialist?
An order management specialist is an eCommerce fulfillment team member who manages all aspects of the order fulfillment process. They are a valuable part of the warehouse team and are ultimately responsible for getting accurate orders shipped quickly, often relying on an order management system, online marketplace data, and/or a multichannel order management platform to get the job done.
Luckily, BlueCart eCommerce is a user-friendly, all-in-one platform that users of all experience levels can pick up. It's a great tool for order management specialists that can be integrated with most order management systems. It even comes with Shippo integration out of the box.
Order Management Specialist Salary
The average salary for an order management specialist is $40,835. To ensure the most accurate number, we took the average order management specialist salary from the five largest nationwide employment websites.
An order management specialist’s salary depends on experience, location, and business size. For example, the average order management specialist salary in California is just under $55,000. While the average salary in Illinois is just over $50,000 in 2021. Cost of living plays a big part in salary. So, keep that in mind.
Given those number combined with the fact that order management duties take an average of 40 hours per week, order management specialists make an average of $19.63 an hour. They have a lot of responsibility in keeping the orders flowing.
Here’s the data we used:
Order Management Specialist Job Description
Order management specialists are responsible for all aspects of order processing. This includes everything from entering new orders to inspecting shipments to managing customer satisfaction and more. They must also work with other departments as needed and direct warehouse personnel to get shipments out.
Most Important Order Management Specialist Skills
Due to the varied nature of this role, order management specialists must have a wide variety of skills.
Here are the five most important skills:
Order Management
Unsurprisingly, the most desired skill for an order management specialist is prior experience with the order management process. This may include processing incoming orders, finding products in a warehouse, eCommerce shipping, inventory tracking, and drop ship order management. The more robust your experience, the more likely you are to stand out among the applicants. This is similar to how inventory auditing is an essential skill to land a great inventory manager salary.
Invoicing
Knowing how to draft and send invoice template to customers is a valuable skill for an order management specialist. It shows that you have an understanding of the many steps involved in order processing and can interact with customers. Having a holistic approach to order management will set you apart and show prospective employers that you'd be a great addition to the inventory management team.
Vendor Management
Order management includes dealing not only with outgoing shipments, but incoming ones. This means managing vendor relationships is a very valuable skill to market when applying for an order management specialist role. This is especially important if the business you'll be working at participates in a consignment inventory or just in time inventory model. Both require consistent communication with suppliers and good relationship management.
Data Entry
One part of order management that is often undervalued is data entry. This is the manual process of entering pertinent details of an order into a business's order management system. It is a very important, but tedious, process that ensures customers receive the correct products and orders go to the correct location. This is even more important for a company that uses bulk shipping, as a single error could lead to thousands of dollars in losses.
Expediting
Expediting orders is an important concept in project and warehouse management. It is the process of securing and shipping products and components quickly and efficiently. This means it's a very valuable skill for any prospective order management specialist. You need a good eye for detail and time management skills, so expediting experience is very appealing to hiring managers.
Order Management Specialist Resume
When applying to be hired as an order management specialist, it's important that you highlight certain experience in your resume.
You need to sell your experience in a warehouse environment, your ability to understand and streamline shipping processes, and your understanding of order management software. If you have a background in inventory control, or even purchasing, you'll want to make sure that's clear. Anything that shows you'd be a good fit can help make you stand out.
You also need to make sure the actual format of your resume will benefit you.
Order Management Resume Format
The format you send your resume in can have a major impact on whether a business will look at it. To ensure your resume doesn't get ignored here are the steps you should take.
First, always send your resume in the file type specified in the job description. Most companies will want your resume in PDF or Word format, but make sure you pay attention because that may not be the case. A mistake here will give employers the impression that you lack an attention to detail.
Second, highlight only pertinent experience. Have you performed an inventory audit before? Do you know how to create a SKU number? Anything that shows you have a background that would benefit you in the role should be included. Make sure to also explain how this experience impacted the business. If you improved order efficiency by 20%, make that clear. To really stand out in this role, you could also consider becoming an expert on eCommerce accounting so you’d be the total package.
Third, keep it brief. Employers will sort through dozens or more applications for every opening they have. If you send in a book about yourself, they may not feel it's worth the trouble of reading. Stick to one-page if possible and don't include a cover letter if a company doesn't want one or it wouldn't add any useful information.
Time To Get Paid
Now you know more about the role and responsibilities of an order management specialist. They're important members of a company's warehouse team and work hand-in-hand with the inventory control manager to streamline workflows and optimize warehouse processes.