Legacy systems are common among many established wholesale B2B distributors. On the surface, these systems seem like a good mobile eCommerce option because they were developed to streamline certain aspects of the ordering process while providing business management tools that are supposed to make workflows easier for sales reps and back office employees.
While legacy systems may have fulfilled your company’s B2B wholesale eCommerce needs fifteen to twenty years ago, their outdated technology is anything but helpful in the modern foodservice distribution industry. How exactly are legacy systems doing your company a disservice?
They’re Slow and Outdated
Choosing to use a legacy system in 2019 is like opting to send messages via telegraph instead of email. These outdated systems often have a difficult time integrating and communicating with current computer operating systems. And if they do, they processing speed is incredibly show, prone to operational errors, and crashing or freezing.
They’re Expensive to Maintain
Barcode scanners are a common component of legacy wholesale systems, and they are credited with giving buyers some of the biggest headaches. These scanners attach to a smartphone or tablet, and allow the user to scan item barcodes in an attempt to speed up the ordering process. Instead, they are prone to breaking, malfunctioning, and failing to sync orders correctly. Not only that, but because the technology so outdated, they are incredibly expensive to fix once they break and hard to source new ones when you can’t fix them.
They Lack Essential Features
Another reason why legacy systems hurt modern B2B mobile eCommerce strategies is because they lack the essential features needed to provide white glove service your customers have come to expect. For example, digital catalogs and in-app communication channels with sales reps are nowhere to be found.
They Can’t Compete in a Modern Industry
Finally, the biggest disadvantage to legacy systems is that they can’t compete with the more technologically advanced eCommerce solutions on the market. Technology, as well as your customers’ expectations, are constantly evolving, and a legacy system will leave your company struggling to keep up.
These unreliable systems are considered to be a legacy for a reason. They haven’t gone through many changes since they were created years ago, and they still tout outdated features and functionalities. SaaS solutions, on the other hand, continue to evolve and improve on a consistent basis. You need a mobile eCommerce platform that will grow with your business, and not hold you back.
The only way your company can compete in the modern wholesale distribution industry is by executing a solid mobile eCommerce strategy that focuses on native mobile apps and not legacy systems.